Refund and Returns Policy

Bozmii Refund Policy

At Bozmii, we want you to be completely satisfied with your purchase! If for any reason you are not happy with your order, we offer a straightforward and easy refund policy. Please read the following guidelines to ensure a smooth return process.

Eligibility for Refunds

We are happy to process a refund for your items under the following conditions:
1. Return Window: You have 14 days from the date of delivery to request a refund.
2. Condition of Items: To be eligible for a refund, the item(s) must be in unused, unworn, and undamaged condition, with all original tags and packaging intact.
3. Proof of Purchase: A receipt or order confirmation is required to process the refund.
4. Non-refundable Items: We cannot offer refunds on items that are marked as final sale, custom designs, or gift cards.

How to Request a Refund

1. Contact Us: Reach out to our customer support team at [email@bozmii.com] within 14 days of receiving your order. Please include your order number, the items you wish to return, and the reason for the return.
2. Return Authorization: Once your return is approved, we will send you instructions on how to return the product.
3. Shipping: You will be responsible for the cost of return shipping, unless the return is due to a defective or incorrect item received. For your protection, we recommend using a trackable shipping service.

Processing Your Refund

Once your returned items are received and inspected, we will notify you about the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 5–7business days. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or credit card provider.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer support team immediately at [service@bozmii.com]. We will assist you with the return or exchange process and cover the cost of return shipping for these issues.

Exchanges

If you would like to exchange an item for a different size or color, please initiate a return for a refund and place a new order for the desired product. Exchanges are not directly processed through our refund system.

Contact Us

If you have any questions about our refund policy or need assistance with your return, don’t hesitate to reach out to us at [service@bozmii.com]. Our team is here to help!